Terms of service

Terms of Service

Welcome to Sweets Play.

By accessing our website, placing an order, or purchasing any digital product from Sweets Play, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or making a purchase.

Sweets Play is an online store based in Indonesia that provides digital products.

A. Definitions

In these Terms of Service:

“Sweets Play” refers to our online store, its owner, operator, and management.

“Customer” refers to any person who accesses our website, places an order, makes a payment, or uses any product purchased from Sweets Play.

“Product” refers to any digital item sold by Sweets Play.

“Developer” or “Publisher” refers to the official creator, owner, or operator of the relevant game.

B. Product Status and Affiliation

Sweets Play is not affiliated with, sponsored by, endorsed by, or officially connected to any game developer, publisher, platform, or intellectual property owner.

All game names, logos, characters, images, trademarks, and other related assets belong to their respective owners. Any game names displayed on our website are used only for product identification purposes.

Customers understand that some games or platforms may have their own rules regarding account usage, transfer, or resale. By purchasing from Sweets Play, customers accept any risks related to such rules.

C. Digital Products

All products sold by Sweets Play are digital products. No physical items will be shipped.

Products may include, but are not limited to:

  1. Game accounts with certain progress.
  2. Accounts with specific characters, items, resources, or gacha results.
  3. Login information such as email, password, transfer ID, game password, or other access details.

Product details are based on the information shown on each product page.

D. Product Information

Sweets Play aims to provide accurate product information, including server, characters, items, resources, progress, and other relevant details.

However, customers understand that in-game content may change due to updates, maintenance, reset, rollback, system changes, or policies made by the game developer or publisher.

If there is a significant product description error before delivery, Sweets Play may contact the customer to offer an adjustment, replacement, or order cancellation.

E. Orders

By placing an order, the customer confirms that:

  1. The information provided is accurate and valid.
  2. The customer understands the type of product being purchased.
  3. The customer has read the product description before purchasing.
  4. The customer agrees that digital products may be delivered through email, order page, chat, or other available delivery methods.
  5. The customer is responsible for any mistake caused by not reading the product description carefully.

Sweets Play reserves the right to cancel any order if there is suspected fraud, payment abuse, incorrect pricing, unavailable stock, or suspicious activity.

F. Payment

Payment must be completed using the payment methods available on our website.

Orders will only be processed after payment has been successfully received or confirmed.

If a payment is rejected, failed, delayed, or cancelled by the payment provider, bank, e-wallet, or payment gateway, Sweets Play has the right to delay or cancel the order.

G. Digital Product Delivery

Digital products will be delivered after payment has been successfully confirmed.

Delivery may be made through:

  1. Customer email.
  2. Sweets Play order page.
  3. WhatsApp, Discord, or other official communication channels.
  4. Automatic or manual delivery system, depending on the product type.

Customers must check the product immediately after receiving it. Once account data has been delivered, the customer is responsible for keeping the account secure.

H. Account Checking After Delivery

After receiving an account, customers are advised to:

  1. Log in and check the account immediately.
  2. Confirm that the product matches the description.
  3. Change the password when possible.
  4. Update email, recovery information, or security settings when available.
  5. Avoid sharing the account information with any third party.

If there is a login issue or product mismatch, the customer must contact Sweets Play as soon as possible with clear evidence.

I. Limited Warranty

Sweets Play may provide a limited warranty depending on the product description.

Unless stated otherwise, the warranty is valid for 30 days from the date of delivery and only applies to issues such as:

  1. Incorrect login details from the initial delivery.
  2. Account cannot be accessed when first received.
  3. Product is significantly different from the main product description.
  4. Access issues that are proven to have existed before the customer received the account.

The warranty does not apply to:

  1. Accounts banned, suspended, limited, or restricted due to customer actions.
  2. Accounts lost after the customer changes account information.
  3. Accounts shared with another person.
  4. Violations of game or platform rules by the customer.
  5. Loss caused by phishing, malware, scams, or customer negligence.
  6. Changes caused by game updates, maintenance, reset, rollback, or developer/publisher policy.
  7. Wrong purchases caused by not reading the product description.
  8. Products that have already been used, transferred, resold, modified, or changed by the customer.

Warranty solutions may include recovery assistance, account replacement, or other compensation at the discretion of Sweets Play.

J. Refunds and Cancellations

Because Sweets Play sells digital products, orders that have already been delivered generally cannot be cancelled or refunded.

Full refund rules, replacement terms, warranty conditions, and exceptions are explained in our separate Refund Policy page.

By purchasing from Sweets Play, customers agree to read and accept the applicable Refund Policy.

K. Risk of Using Game Accounts

Customers understand that using game accounts may involve certain risks, including but not limited to:

  1. Game system changes.
  2. Access restrictions by the developer or publisher.
  3. Ban, suspension, rollback, or reset.
  4. Changes in account value after game updates.
  5. Changes to game rules or platform policies.

Sweets Play is not responsible for losses caused by developer or publisher decisions, game policy changes, system updates, or customer actions after the product has been delivered.

L. Prohibited Use

Customers are not allowed to use Sweets Play services to:

  1. Commit fraud, false chargebacks, or false claims.
  2. Use another person’s identity, payment method, or personal data without permission.
  3. Abuse the warranty or refund system.
  4. Resell products using false information.
  5. Violate applicable laws in Indonesia or other relevant jurisdictions.
  6. Harm Sweets Play, other customers, or third parties.

If a customer violates these terms, Sweets Play reserves the right to refuse service, cancel orders, reject warranty claims, and take any necessary action.

M. Prices and Service Changes

Product prices may change at any time without prior notice.

Sweets Play reserves the right to modify, add, remove, limit, or discontinue any product or service at any time.

The valid price is the price shown at checkout, unless there is a technical error, pricing mistake, or system abuse.

N. Privacy and Customer Data

Sweets Play may collect and process customer data needed to process orders, deliver digital products, provide customer support, handle warranty claims, and resolve transaction issues.

More detailed information about how we collect, use, store, and protect customer data is explained in our separate Privacy Policy page.

By using our website or purchasing from Sweets Play, customers agree to the terms stated in our Privacy Policy.

O. Communication

Customers may contact Sweets Play through the official contact channels listed on our website.

Sweets Play is not responsible for any loss caused by transactions or communication with parties pretending to represent Sweets Play outside our official channels.

P. Limitation of Liability

Sweets Play’s responsibility is limited to the value of the product purchased by the customer.

Sweets Play is not responsible for indirect losses, including but not limited to loss of playtime, lost progress, lost items, lost profit, lost opportunity, or other losses that occur after the product has been delivered and used by the customer.

Q. Intellectual Property

All original content owned by Sweets Play, including store name, website design, text, layout, product format, and promotional material, is protected by intellectual property rights.

Customers may not copy, resell, modify, or use Sweets Play content without written permission.

Game names, logos, characters, and game assets remain the property of their respective developers, publishers, or rights holders.

R. Dispute Resolution

If there is an issue with an order, customers must contact Sweets Play first through our official contact channels and provide:

  1. Order number.
  2. Purchase email.
  3. Description of the issue.
  4. Screenshot or supporting evidence.

Sweets Play will review the report based on the evidence provided.

Customers agree to resolve issues in good faith before making public claims, payment disputes, or chargebacks.

S. Governing Law

These Terms of Service are governed by the laws of the Republic of Indonesia.

T. Changes to These Terms

Sweets Play may update these Terms of Service at any time.

Changes will take effect once published on our website. Customers are encouraged to review this page regularly.

By continuing to use our website or placing an order after changes are published, customers are considered to have accepted the updated Terms of Service.

U. Contact Information

For questions, order issues, warranty claims, or support, customers may contact us through:

Sweets Play
Email: support@sweetsplay.co
WhatsApp: +6282313274612
Operational Location: Indonesia