Privacy policy

Privacy Policy

General

This Privacy Policy explains how Sweets Play collects, stores, uses, and protects information relating to you when you access our website, place an order, create an account, contact us, or use any services provided by Sweets Play.

This Privacy Policy applies to the entire Sweets Play website and all services connected to our store. Any changes to this Privacy Policy will be posted on this page. By using our website or purchasing from Sweets Play, you agree to the collection and use of your information in accordance with this Privacy Policy.

Sweets Play is an online store based in Indonesia that sells digital products, including related digital game products. We are committed to respecting your privacy and protecting your personal information.

In general, you may browse our website without directly identifying yourself. However, when you place an order, contact us, create an account, subscribe to updates, or provide any information that can identify you, we will only use that information in accordance with this Privacy Policy.

Security

Sweets Play is committed to protecting your personal information. We take reasonable steps to help ensure that any information you provide to us remains private, secure, and protected from unauthorized access, misuse, loss, or disclosure.

When you place an order or access account information through our website, the transaction may be processed through secure systems provided by Shopify, payment gateways, banks, e-wallet providers, or other third-party service providers. These services may use security features such as SSL encryption to help protect information submitted during checkout.

Sweets Play does not directly store full credit card details or sensitive payment information. Payment data is processed by the relevant payment provider or payment gateway. We may only receive limited payment information needed to verify and process your order, such as payment status, transaction reference, billing details, or payment method information.

For security purposes, we may occasionally require proof of identity or order verification before disclosing sensitive order information, processing a warranty claim, changing account-related information, or assisting with certain customer support requests.

What We Collect

We may collect the following information when you use our website or services:

• When you place an order, we may collect your name, email address, phone number, billing information, payment status, order details, purchased product details, transaction information, and other information required to process and deliver your order.
• When you purchase Sweets Play digital products, we may collect and store order-related information to confirm delivery, provide customer support, handle warranty claims, prevent fraud, and resolve order issues.
• When you contact us through email, WhatsApp, contact forms, social media, or other communication channels, we may collect your contact information, message content, screenshots, videos, order number, and any other information you voluntarily provide.
• When you create an account or subscribe to updates, newsletters, promotions, or product notifications, we may collect your name, email address, communication preferences, and related subscription information.
• Our website may also collect technical information such as IP address, device type, browser type, operating system, referral pages, pages visited, time spent on our website, cookies, and other usage data. This information helps us improve our website, prevent fraud, and provide a better shopping experience.

What We Do With the Information We Gather

We collect and use your information to understand your needs and provide better service. In particular, we may use your information for the following purposes:

• To process and fulfill your orders, including confirming payment, preparing digital products, and delivering account information or access details.
• To provide customer support, respond to inquiries, handle complaints, review refund requests, process replacement requests, and manage warranty claims.
• To maintain internal records, including order history, transaction records, customer support history, and delivery confirmation.
• To improve our products, services, website performance, customer experience, and store operations.
• To prevent fraud, unauthorized transactions, chargeback abuse, false claims, suspicious activity, or misuse of our services.
• To contact customers regarding order updates, delivery issues, product problems, warranty matters, or other service-related information.
• To send promotional emails, special offers, product updates, or marketing information if you have agreed to receive such communications or where permitted by applicable rules. You may unsubscribe from marketing communications at any time.
• To comply with legal obligations, payment provider requirements, Shopify policies, dispute resolution processes, and applicable laws or regulations.

Who We Share the Information With

We do not sell your personal information to third parties.

However, we may share your information with trusted third parties when necessary to operate our business, process orders, provide services, or comply with legal requirements. These parties may include Shopify, payment gateways, banks, e-wallet providers, fraud prevention services, analytics providers, customer support tools, delivery or communication platforms, and other service providers that help us operate our store.

We may also share information when required by law, legal process, government request, payment dispute investigation, fraud prevention review, or to protect the rights, property, and safety of Sweets Play, our customers, or other parties.

Third-party service providers are only given access to information necessary for their specific function and are expected to handle personal information securely and responsibly.

Your Choices

When you provide personal information to Sweets Play, you agree that we may use your information for the purposes described in this Privacy Policy.

You may choose not to provide certain information, but this may prevent us from processing your order, delivering digital products, providing customer support, or offering certain services.

If you have subscribed to marketing emails or promotional messages, you may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

You may also contact us to request access to your personal information, correct inaccurate information, update your contact details, or request deletion of certain personal data. Some information may need to be retained for order records, fraud prevention, warranty handling, dispute resolution, legal compliance, or legitimate business purposes.

Email Subscriptions

If you subscribe to emails from Sweets Play, we may send you updates about new products, special offers, restocks, promotions, or other information related to our store.

You can unsubscribe from email communications at any time by clicking the unsubscribe link included in our emails or by contacting us through our official support channel.

There will be no charge for unsubscribing from our email communications.

Customer Support and Privacy Contact

For questions about this Privacy Policy, customer data, order information, or privacy-related requests, you may contact us through:

Sweets Play
Email: support@sweetsplay.co
WhatsApp: +6282313274612
Operational Location: Indonesia

Accessing or Correcting Your Information

If you believe that any information we hold about you is incorrect, incomplete, or needs to be updated, please contact us as soon as possible through our official contact details.

You may request details of personal information that we hold about you. We may need to verify your identity or order information before providing access to sensitive data.

If your request is valid and permitted under applicable rules, we will correct, update, or delete your information where appropriate. However, certain information may be retained when necessary for transaction records, legal obligations, warranty claims, fraud prevention, payment disputes, or legitimate business purposes.

Other Websites

Our website may contain links to other websites, platforms, payment pages, social media pages, game-related websites, or third-party services.

Once you leave the Sweets Play website and access another website, please note that we do not have control over that external website. We are not responsible for the privacy, security, content, or practices of any third-party website.

You should review the privacy policy of any third-party website before providing personal information.

How We Use Cookies

A cookie is a small file placed on your device that helps websites recognize your browser, remember certain information, and improve your browsing experience.

Sweets Play may use cookies and similar technologies to help our website function properly, simplify the shopping process, remember your preferences, analyze website traffic, improve website performance, prevent fraud, and support marketing or analytics features.

For example, cookies may help keep items in your cart, remember your login session, identify which pages are visited, and improve the overall shopping experience.

Cookies do not give us direct access to your device or personal files. Cookies only collect information that your browser allows and information you choose to provide through our website.

You may choose to accept, reject, or delete cookies through your browser settings. However, if cookies are disabled, some parts of our website may not function properly, and you may not be able to use certain features such as checkout, account login, cart functions, or order processing.

By continuing to use our website, you agree to our use of cookies as described in this Privacy Policy.

Data Retention

We may keep your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, warranty handling, fraud prevention, accounting, legal compliance, dispute resolution, and business record keeping.

When your information is no longer needed, we may delete, anonymize, or securely store it according to our business needs and applicable requirements.

Changes to This Privacy Policy

Sweets Play may update this Privacy Policy from time to time. Any changes will be posted on this page.

Changes will take effect once published on our website. Customers are encouraged to review this Privacy Policy regularly to stay informed about how we protect and use personal information.

By continuing to use our website after changes are posted, you are considered to have accepted the updated Privacy Policy.